Self-exclusion is a tool that allows you to voluntarily restrict or close your access to gambling for a defined period or permanently. If gambling is causing harm in your life, self-exclusion is a powerful step towards regaining control.
Types of Self-Exclusion
How to Self-Exclude from YesPlay
Log Into Your Account
Visit YesPlay's website or app and log into your account.
Navigate to Responsible Gambling Settings
Find the Responsible Gambling or Account Settings section of your YesPlay account.
Select Self-Exclusion
Choose your preferred exclusion type — cool-off, temporary, or permanent exclusion.
Confirm Your Decision
Confirm your self-exclusion request. YesPlay will process your request and restrict your account access.
Seek Additional Support
Contact the NRGP helpline or a counsellor for additional support during your exclusion period.
What Happens During Self-Exclusion?
- Your account will be restricted and you will not be able to log in or place bets
- You will be removed from YesPlay's promotional and marketing communications
- Any remaining balance can typically be withdrawn (contact YesPlay support directly)
- If you attempt to circumvent self-exclusion, YesPlay will refuse service
- You will not be able to reverse a self-exclusion during the chosen exclusion period
💡 If you are unable to self-exclude through your account, contact YesPlay's customer support directly via live chat or email. They are required to process your self-exclusion request promptly.
National Self-Exclusion Register
South Africa operates a national self-exclusion programme through the National Responsible Gambling Programme (NRGP). Registering with the national programme can help you self-exclude from multiple gambling operators simultaneously.
🆘 Get Help and Support
The NRGP offers free counselling and support for problem gambling, including assistance with self-exclusion across multiple platforms.
Toll-free · 24/7 · Confidential